Customer Service Specialist

Vacancy

Москва, Russia (Fulltime)

Customer Service Specialist

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Customer Service Specialist

Are you looking for a challenge and have the ambition to work in an organization with great colleagues and opportunities to develop yourself? Then this is your chance!

Russia, Moscow– fulltime, BSc level      

What are you going to do as a Customer Service Specialist?

We are looking for a dynamic and proactive person for our Customer Service team in Moscow. You will give support to the customer service area by processing and monitoring orders, communicating to internal and external customers and forwarding customer queries within the organization. You will ensure customer’s satisfaction through deliver high quality service.  You will have regular contact with customers to gather relevant business information. In addition, you will plan customer orders using excel and other tools. You will manage communication between sales, supply chain and other departments. In addition, you make sure that there is accurate short term demand forecasting and contract monitoring. You are also responsible for Customer complaint handling, seeds certification and periodic stocktaking.

You will work independently in a team of 20 Russian Colleagues, with a team of eight direct colleagues in the Moscow office. You will be reporting to the Logistics Manager.

Your Power

  • You are customer orientated and have problem solving skills.
  • You are a fast learner and you know how to master things very quickly.
  • You are good with Excel and software systems.
  • You are very flexible and a hard worker.
  • Good communication and organization skills.
  • Ability to work under pressure.
  • Ability to work with a very high degree of accuracy.
  • Team player.
  • Good understanding of overall Supply Chain processes.

Requirements

  • An bachelor /university education
  • Minimum 1-2 years of relevant experience in logistic or customer service
  • It is mandatory to have excellent communication skills
  • Teamwork and cooperation skills

Our power

We are an independent Dutch vegetable seed company, breeding, producing and marketing our varieties all over the world. There is a good chance that you will find our tomatoes, cucumbers, sweet peppers, lettuce or other vegetables on your plate, no matter where you are. We are a company with a supportive, energetic culture.

As an employee of Enza Zaden, you will have more than 2000 colleagues of 40 nationalities worldwide. Strong team players with an entrepreneurial spirit who easily take responsibilities is exactly what we like to see in our employees here at Enza Zaden.

Are you going to join us? We offer you a stimulating atmosphere, which encourages personal development and room to grow. In addition, a competitive salary and excellent benefits.

Are you going to join us as Customer Service Specialist?

We offer you a positive working environment and many opportunities for personal development. Enza Zaden has its own Enza Academy. In addition, you will work with colleagues all over the world. You will immediate incorporation to a stable position. Where there are many opportunities to develop yourself. You will get a good salary with excellent social benefits.

Interested? 

For more information, please contact, Alexander Agapov, Logistics manager, Moscow Office, Enza Zaden: mobile +7 (964) 778 28 33 or Galina Antonova, Head of Financial and Administration, Moscow Office, Enza Zaden: mobile +7(962) 923 48 87.