Customer Service Manager


Salinas 7 Harris Place, Salinas, CA, EE.UU. - Diplomado/Licenciado (Jornada completa)

Customer Service Manager

Enza Zaden in Salinas, CA is looking for a highly motivated department manager to join our team.

What will you do?

As Customer Service Manager, you will be responsible for all customer orders-to-invoice process by following a timely and accurate process. Your aim is to maximize customer satisfaction, as well as supporting Enza in minimizing the total-cost-to-serve and improving efficiencies. This position is responsible for the timely delivery of high-quality products, with an efficient procurement process that minimizes inventory write offs.  You will partner with the commercial team and cross functional teams to build and maintain a strong business relationship with customers by providing prompt and accurate service to promote customer satisfaction.

Your power

You are a dynamic person who takes initiative, is flexible and pragmatic. You can portray and promote a positive image of the company’s vision, mission, and values. You are highly dependable and a service-oriented team player. You have strong planning and organization skills. You can empower your team members with skills to improve their confidence, product knowledge, and communication skills. You can work independently, but you are also able to work in cross-functional teams and can connect with external vendors.

  • Minimum bachelor’s degree in ag business or business administration preferred.  
  • Minimum 5 years’ experience in a managing role in the Customer Service field, supplemented with professionally oriented training courses.  
  • Seed industry experience highly preferred.  
  • Professional, assertive, and clear communication skills (verbal and written).
  • Excellent organization and time management skills.
  • Computer proficiency with the ability to learn new applications quickly.
  • Proficient in Microsoft Office applications (Word, Excel, Outlook, Power Point)
  • Demonstrates attention to detail and a professional attitude. 
  • Occasional domestic and international travel required.
  • You have a valid driver’s license.

Our power

Enza Zaden is a vegetable breeding company that develops vegetable varieties. We produce and sell the seeds of these varieties all over the world. Both for conventional and organic growers. In order to explain this properly (and as briefly as possible) we have made an animation.

For more than 80 years we are working with the best that nature offers. We support this with state-of-the-art technologies to speed up our breeding process. That is really necessary, because currently the development of a new vegetable variety takes up 6 to 10 years.

The results? Strong, healthy, tasty and climate-proof vegetable varieties with higher yield per square meter and less need of crop protection products or fertilizer.

Our strength? More than 2000 passionate colleagues worldwide working together on the vegetables of tomorrow. Therefore, we continuously invest in knowledge and skills with our Enza Academy and under the flag of enzActive we organise various sports activities to stay healthy.


Please submit your cover letter and submit via this link.