Team Lead Customer Service

Vacature

Enkhuizen, Nederland (Fulltime)

Team Lead Customer Service

A challenging role within an international company

We are looking for expansion of our customer service team.

Are you the people manager with a critical attitude? And relevant work experience in sales or supply chain preferably within the FMCG, pharmaceutical or seed industry? As Team Lead Customer Service you are realizing total customer satisfaction to (key) customers of Enza Zaden.

What are you going to do as a Team Lead Customer Service

This role is responsible for supervising a team of Customer Service Specialists to deliver a seamless and high-quality product support and service for our customers. Working closely with the Customer Service Manager and the other team Supervisor, you will drive a one team approach to customer support, helping to leverage the team’s full capabilities, ensuring no organization barriers exist and drive efficiencies and service improvements as a result. The aim of this role is to maximize customer satisfaction, service level and collaboration, while minimizing total-cost-to-service inefficiencies.

Your key responsibilities are:

Team Leadership and Development

  • Supervise, coach, maintain and develop a team of Customer Service Specialists, manage the talent in the team working closely with the Customer Service Manager
  • Develop high performance teams by target setting and performance reviews of team members and active support in setting up their individual development plans
  • Develop one team culture and positive work environment maintaining the respect of all customer service team members through active management

Service Level Delivery

  • Deliver a perfect execution of the customer service processes (commercial deliveries & Order to Cash processes and non commercial deliveries (production stock seeds and receipts, R&D and sales sample deliveries)
  • Deliver improvements and value creation for our customers and our processes by establishing structured work processes and practices
  • Manage and expand KPI reports on Service Level by defining and expanding KPI reports on Service Level, Complaints, Distribution performance, document accuracy and cost performance in order to understand service towards customers and define / implement continuous improvements
  • Manage interface with logistic service providers
  • Ensure that all customer transactions are executed accurately and in accordance with defined procedures, deadlines and current legislation
  • Continually challenge the status quo to improve our customer quality and team efficiency

Key Stakeholder Focus

  • Communicate and work openly with internal stakeholders to ensure smooth order handling and excellent service to internal and external customers.
  • Build and develop mutually beneficial relationships with all key stakeholders and key customers
  • Active participation in cross functional managementteams in order to manage several improvement projects

Your power

To be succesful in this new challenging position you should have at least a bachelors degree in Business Economics, Supply Chain or other relevant fields of studies.

You have experience in supply chain or a sales related position, preferably in FMCG and / or pharmaceutical and / or Seed Industry. You have a good understanding how the (seed) industry works and want to be part of a growing company. Our Team Lead Customer Service is well spoken, driven and want to serve our customers efficiently. You communicate easily with a diversity of stakeholders in and outside of our business.Thanks to your leadership experience you engage teams and drive change.

In short, you:

  • have at least a Bachelor’s degree, preferably in Business, Economics or Supply Chain;
  • have at least 3 years of experience with people management in customer services, sales or supply chain;
  • are fluent in Dutch and English;
  • take a self-motivated & pro-active approach on challenging assignments;
  • are a performance teamplayer with a critical, analytical mentality.

Our power

Enza Zaden is a vegetable breeding company that develops vegetable varieties. We produce and sell the seeds of these varieties all over the world. Both for conventional and organic growers. In order to explain this properly (and as briefly as possible) we have made an animation.

For more than 80 years we are working with the best that nature offers. We support this with state-of-the-art technologies to speed up our breeding process. That is really necessary, because currently the development of a new vegetable variety takes up 6 to 10 years.

The results? Strong, healthy, tasty and climate-proof vegetable varieties with higher yield per square meter and less need of crop protection products or fertilizer.

Our strength? More than 2000 passionate colleagues worldwide working together on the vegetables of tomorrow. Therefore, we continuously invest in knowledge and skills with our Enza Academy and under the flag of enzActive we organise various sports activities to stay healthy.

Interested?

Please, send your application to our HR department, via the button below.
More information:
Martine Rook, Recruiter, tel; + 31 6 55 22 04 74 or e-mail; m.rook-wijnker@enzazaden.nl

Acquisition as a result of this vacancy is not appreciated