We are looking for expansion of our customer service team.
Are you the people manager with a critical attitude? And relevant work experience in sales or supply chain preferably within the FMCG, pharmaceutical or seed industry? As Team Lead Customer Service you are realizing total customer satisfaction to (key) customers of Enza Zaden.
This role is responsible for supervising a team of Customer Service Specialists to deliver a seamless and high-quality product support and service for our customers. Working closely with the Customer Service Manager and the other team Supervisor, you will drive a one team approach to customer support, helping to leverage the team’s full capabilities, ensuring no organization barriers exist and drive efficiencies and service improvements as a result. The aim of this role is to maximize customer satisfaction, service level and collaboration, while minimizing total-cost-to-service inefficiencies.
To be succesful in this new challenging position you should have at least a bachelors degree in Business Economics, Supply Chain or other relevant fields of studies.
You have experience in supply chain or a sales related position, preferably in FMCG and / or pharmaceutical and / or Seed Industry. You have a good understanding how the (seed) industry works and want to be part of a growing company. Our Team Lead Customer Service is well spoken, driven and want to serve our customers efficiently. You communicate easily with a diversity of stakeholders in and outside of our business.Thanks to your leadership experience you engage teams and drive change.
Enza Zaden is a vegetable breeding company that develops vegetable varieties. We produce and sell the seeds of these varieties all over the world. Both for conventional and organic growers. In order to explain this properly (and as briefly as possible) we have made an animation.
For more than 80 years we are working with the best that nature offers. We support this with state-of-the-art technologies to speed up our breeding process. That is really necessary, because currently the development of a new vegetable variety takes up 6 to 10 years.
The results? Strong, healthy, tasty and climate-proof vegetable varieties with higher yield per square meter and less need of crop protection products or fertilizer.
Our strength? More than 2000 passionate colleagues worldwide working together on the vegetables of tomorrow. Therefore, we continuously invest in knowledge and skills with our Enza Academy and under the flag of enzActive we organise various sports activities to stay healthy.
Please, send your application to our HR department, via the button below.
Martine Rook, Recruiter, tel; + 31 6 55 22 04 74 or e-mail; email@example.com
Acquisition as a result of this vacancy is not appreciated